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TERMS & CONDITIONS

 

TERMS OF SERVICE FOR TUTORING

 

OVERVIEW

 

This website is operated by Brocklehurst Academy Pty Ltd (ABN: 75 686 164 527). Throughout the site, the terms “we”, “us”, “our”, and "Brocklehurst Academy" refer to Brocklehurst Academy. Brocklehurst Academy offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

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By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

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Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

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Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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1. Commitment and Attendance

  • All students must commit to weekly sessions during the NSW school term.

  • Irregular attendance may result in forfeiting your place.

  • Please notify us at english@brocklehurstacademy.com if you are unable to attend regularly.

 

2. Private Tuition (One-to-One)

  • Weekly sessions are compulsory unless agreed otherwise.

  • Rescheduling or cancellation requires at least 24 hours’ notice.

  • Late cancellations without a valid reason (e.g. illness, transport issues, family emergency) will be charged in full.

  • Sessions can be managed through our Tutorbird Portal.

 

3. Online Group Classes (Years 7–9)

  • Prepaid per term: $1,000 for 10 lessons.

  • Class times are fixed prior to term commencement.

  • Missed lessons are not refundable but include a video recording for review.

  • Each class includes structured homework, feedback, and parent updates.

 

4. Scholar’s Programme

  • Combines one weekly 2-hour class and one 1-hour private session.

  • Cost: $2,000 per 10-week term (Gold tutor for private lessons).

  • Missed group classes follow the same policy as above.

  • Private lessons may be rescheduled with 24 hours’ notice.

 

5. Trial Lessons

  • Private Tuition: Billed at standard PAYG rates.

  • Online Classes: Two-lesson trial for $200.

  • Scholar’s Programme: Two-week trial for $400.

  • No further obligation after trial period.

 

6. Payment and Invoicing

  • Credit/Debit Card via Tutorbird (automated, secure).

  • Bank Transfer preferred (avoids Stripe fees).
    Bank details:

Account Name: Brocklehurst Academy

BSB: 067-873

Account Number: 17351169

  • Private Tuition:

    • PAYG: Invoiced fortnightly.

    • Prepay: Hours credited and auto-renewed.

  • Group Classes and Scholar’s Programme:

    • Prepay only, full-term fees due upfront.

 

7. Termination of Services

  • Private Tuition:

    • Contact your tutor to cancel sessions (24 hours' notice).

    • Refunds issued for unused prepaid sessions.

  • Group Classes:

  • Scholar’s Programme:

 

8. Equipment Requirements

All students must have:

  • A reliable device with camera/microphone.

  • Zoom account.

  • Gmail address (for Google Docs).

  • VPN if based in China.

 

9. Homework and Feedback

  • Homework must be completed in the provided Google Doc and submitted 48 hours before the next lesson.

  • Feedback will be provided before the next session.

  • Students are expected to engage with and act on the feedback provided.

 

10. Lesson Recordings

  • Online lessons are recorded for absent students.

  • Recordings are available for 30 days and then deleted.

  • Used solely for student revision and completion of missed work.

 

11. Academic Results Disclaimer

  • We guarantee high-quality English tuition, not instant results.

  • English requires time, consistency, and effort.

  • School assessments are affected by many external factors.

 

12. Behavioural Expectations

  • Respectful behaviour and participation are required at all times.

  • Students must keep cameras on and follow class etiquette.

  • Persistent misconduct may result in removal from the programme.

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13. Changes to These Terms

Brocklehurst Academy reserves the right to modify these Terms and Conditions. Any substantial changes will be communicated to current clients via email.

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Contact

📧 info@brocklehurstacademy.com
🌐 www.brocklehurstacademy.com

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